Privacy Policy

We at ARTE-ALTER know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Arte-Alter, and sets out how arte-alter.com uses and protects any information that you provide at the time of using this website. By visiting arte-alter.com, you are accepting and consenting to the practices described in this Privacy Notice.

Information collected

  1. We at Arte-Alter are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
  2. The information we learn from customers helps us personalise and continually improve your shopping experience at arte-alter.com We use your information to assist sellers in handling orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you.
  3. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
  4. Here are the types of information we gather:
    Name and date of birth;
    Contact details like phone number, email address, and postal address.
    Preferences and interests
    Other information relevant to customer surveys

YOU PROVIDE SUCH INFORMATION

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through arte-alter.com or provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries, provide and rate Reviews; and employ other personal notification services.
The information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) cookie number; products you viewed or searched for; and any phone number used to call our customer service number.


WE REQUIRE THE INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping
  2. We may use the information to improve our products and services
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies:

  1. A cookie is a small file basically an alphanumeric identifier which asks permission to be placed on your computer's hard drivethrough your Web browser. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular siteto enable our systems to recognise your browser and to provide features such as Recommended for You, personalised advertisements on other Web sites and storage of items in your Shopping Cart between visits.
  2. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  3. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  4. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  5. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
  6. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
  7. However, because cookies allow you to take advantage of some of our websites essential features, we recommend that you leave them turned on.
  8. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

CONTROLLING YOUR PERSONAL INFORMATION:

You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ………………………………..
  3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
  4. If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect

Contact Us :

If there are any questions regarding this privacy policy you may contact us using the information below:

Address:

Email Address:

Information about our customers is an important part of our business and we are not in the business of selling it to others.